FAQ
Welcome to the rovellovart Help Center. Review our frequently asked questions below for quick answers, or contact support@rovellovart.com with your Order Number and checkout email for further assistance.
Purchasing & Payment
How do I apply a discount code?
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Add your selected items to your cart and proceed to checkout.
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On mobile: Tap "Show order summary" at the top of the screen to reveal the promo code box.
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On desktop: Locate the discount field on the right-hand side of the checkout page.
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Enter your code and ensure the discount applies to your total before submitting payment.
Accepted Payment Methods
| Category | Accepted Methods |
| Credit/Debit Cards | Visa, MasterCard, American Express (Amex), Diner’s Club |
| Digital Wallets | Apple Pay, Google Pay, PayPal |
| Other | Most major international debit and credit cards |
How much does shipping cost?
Standard worldwide shipping is typically a flat rate of $5.99 USD. Exact shipping fees may vary slightly based on seasonal promotions or your specific geographical region and will always be clearly displayed at checkout before you finalize your transaction.
Shipping & Delivery
Do you ship internationally?
Yes. rovellovart utilizes multiple fulfillment hubs across the globe. To ensure optimal transit times, your parcel will ship from the regional warehouse closest to your destination.
What is the expected delivery time?
Once your order is processed and leaves our facility, transit generally takes between 10 and 20 business days.
How do I track my order?
Upon dispatch, you will receive an automated email containing your tracking identifier. Enter this code into a global tracking portal like 17track.net to monitor real-time logistics updates.
Why is my tracking information stalled?
Couriers require 24 to 48 hours after dispatch to update their databases with initial tracking scans. It is also entirely normal for tracking feeds to remain static for several days while a package travels between major international transit hubs.
Why did my order arrive in separate packages?
To expedite delivery, multi-item orders are occasionally split and shipped from different fulfillment centers. Each package will arrive with its own unique tracking number sent directly to your email.
Modifications & Cancellations
Can I change my shipping details?
Address modifications are highly time-sensitive. Email support@rovellovart.com immediately with the subject line "Urgent: Address Change". Include your Order ID, purchasing email, and the exact corrected address. We cannot alter routing details once a shipment has departed our facility.
Can I adjust my product variants after ordering?
If you need to change a size, color, or quantity, email support@rovellovart.com immediately with the subject line "Urgent: Order Change". Provide your Order ID and the required adjustments. Changes are only possible before the order enters the warehouse processing queue.
Can I cancel my purchase?
Cancellations are accepted as long as the order has not yet been processed for shipping, though a minor handling fee may apply. Dispatched orders cannot be rescinded.
Post-Delivery Support
What if my order arrives damaged?
Email support@rovellovart.com immediately with your Order ID, checkout email, clear photo or video evidence of the structural damage, and a picture of the external shipping label attached to the original packaging.
How do I report a defective item?
Contact support@rovellovart.com with your Order ID, account email, a detailed description of the quality issue, and clear visual evidence demonstrating the flaw.
What if my shipment is incorrect or missing an item?
Email support@rovellovart.com with your Order ID, purchasing email, and a photo of the incorrect merchandise you received (or explicitly list the items that were omitted).
System Notifications
Why haven't I received an order confirmation?
Check your spam or promotions folders first. If it is still missing, email support@rovellovart.com with the email address you used during checkout, and our team will trace the transaction and resend your confirmation.
When will my tracking details be sent?
Tracking identifiers are generated and emailed within 1 to 2 business days after your order is processed. Check your junk folder before reaching out to our support desk.