Shipping policy

Welcome to the rovellovart shipping guide. Review our dispatch processes, delivery timelines, and logistical policies below.

Fulfillment & Transit Times

  • Processing Window: We require up to 3 business days to perform quality checks, package your items, and transfer them to our carriers. Orders placed over the weekend will begin processing on the following Monday.

  • Delivery Schedule: International transit typically takes between 10 and 20 business days after dispatch, though customs or weather events may cause unforeseen delays.

  • Shipping Rate: We offer a unified, flat shipping fee of $5.99 USD for all global orders.

  • Fulfillment Hubs: We operate distribution centers across the US, Canada, Australia, and the EU. To optimize availability, select items may ship directly from our international manufacturing partners.

Tracking Your Order

  • Monitoring: Once your parcel is dispatched, you will receive an automated email with your tracking credentials. You can monitor the progress via www.17track.net. Please allow a few days for the carrier's database to synchronize the initial scans.

  • Split Shipments: Multi-item orders may be divided and shipped from different regional facilities to expedite fulfillment. You will receive separate tracking details for each package.

  • Stalled Updates: If your tracking feed shows no new scans for more than 7 consecutive days, please email our support desk so we can launch a formal investigation.

Order Modifications & Delivery Issues

  • Urgent Changes: If you need to adjust your delivery address or item specifics, contact us within 12 hours of placing the order. Include your Order ID and registered email. We cannot guarantee modifications once warehouse processing has initiated.

  • Missed Deliveries: If a courier cannot reach you, they will typically leave a notice and hold the parcel at a local postal branch. Contact your local carrier immediately. rovellovart is not liable for packages returned due to prolonged failure to claim or incorrect address inputs.

  • Customs & Duties: The buyer assumes full responsibility for any import tariffs, customs duties, or local taxes applied by the destination country.

  • Lost or Stolen Parcels: If an active transit is officially deemed lost by the carrier, we will issue a free replacement. However, our liability ends the moment a shipment is scanned as "Delivered." We cannot compensate for theft occurring after a successful drop-off.

For further operational assistance, please contact our team at support@rovellovart.com and include your Order ID in your message.